Answers in seconds, at any hour
Teachers get an answer while they are still holding the phone, including evenings and weekends when nobody is on shift.
Case studies
Built for StudentQR
AutomationAI
WhatsApp that keeps every school in the loop
StudentQR runs QR attendance and student tracking for schools across Malaysia, and WhatsApp is how it talks to teachers. We built Zahra, an AI assistant on StudentQR’s WhatsApp that answers teachers straight away and hands anything that needs a person to the support team, on their own phones. Every other message a school receives is automated too.
- people needed on the support team
- 24 → 6people needed on the support team
- Zahra answers teachers’ questions, day or night
- AI firstZahra answers teachers’ questions, day or night
- support takes over from their own WhatsApp
- Swipe-replysupport takes over from their own WhatsApp
- order, delivery and ticket updates send themselves
- Hands-freeorder, delivery and ticket updates send themselves
A teacher’s phone
S
StudentQR
business account
Automatic
Your QR card order for SK Taman Melati is on its way. Courier: J&T Tracking: MY432066…
10:02
How do I add new students to the attendance list?
10:05
Zahra · AI
Open the StudentQR dashboard, go to Students → Add, and upload your class list. Their QR codes are ready to print straight away.
10:05
Thank you! One student’s name is misspelled on the card. Can it be reprinted?
10:14
Zahra · AI
That needs our team. I’ve passed it on, and they’ll reply here shortly.
10:14
Reply from support
You
One student’s name is misspelled on the card…
Yes, send us the correct spelling and we’ll reprint it with the next batch, free of charge.
10:16
The support team’s phone
Z
Zahra · StudentQR
relay
Handed over by Zahra
From Cikgu Aina (6012-345 6789) Thank you! One student’s name is misspelled on the card. Can it be reprinted?
10:14
Swipe-reply
Zahra · StudentQR
From Cikgu Aina (6012-345 6789)…
Yes, send us the correct spelling and we’ll reprint it with the next batch, free of charge.
10:16
The problem
Schools had questions, and the messages had nowhere to go
StudentQR’s WhatsApp number only sent notifications. When teachers replied with questions, nobody saw them, so schools chased the support team for every order and delivery update. When a message failed to reach a school, nobody knew. Keeping up took a support team of 24.
Before
Before
- Teachers’ replies to the StudentQR number went unanswered
- Support needed a separate phone and inbox to talk to schools
- Schools chased support for every order and delivery update
- A failed WhatsApp message was simply lost, and the school waited
After
After
- Zahra answers the common questions straight away, with AI
- Everything else reaches support, labelled with who sent it
- Support answers from their own WhatsApp with one swipe
- Updates go out the moment an order or ticket changes status
- Every failed delivery becomes an alert with the reason
- Six people now handle what took twenty-four
Meet Zahra
An AI assistant that answers first, and brings in a person when it matters
Zahra is StudentQR’s AI assistant on WhatsApp. It reads each teacher’s message, answers the everyday questions from StudentQR’s own guides, and replies in seconds, at any hour.
When a question needs a person, Zahra hands it to the support team with the teacher’s name and number. Support swipe-replies from their own phone, and Zahra delivers the answer to the right teacher. Nobody needs a second phone or a new app.
A teacher
Messages StudentQR
- A question
- A problem
- A reply to an update
Zahra · AI
Answers or hands over
- Understands the question
- Answers from StudentQR’s guides
- Knows when a person is needed
- Hands over with name and number
Support
Takes over
- Swipe-reply from their own WhatsApp
- Logged on Monday.com
- Reply reaches the teacher
Knows its limits
Reprints, refunds and anything unusual go to a person. Zahra says so, and the teacher is never left guessing.
Replies find their way back
WhatsApp says which message a reply was to. Zahra uses that to find the teacher, so support never has to copy a number.
Handles the 24-hour rule
WhatsApp only allows free replies within 24 hours. After that, Zahra switches to an approved template, so the message still arrives.
Never fails quietly
If a school’s number isn’t on WhatsApp or a message is refused, the team gets an alert straight away instead of a school left waiting.
automator · studentqr-whatsapp-relay · flow
Every message a school gets
Updates that send themselves
StudentQR’s team works in Monday.com boards. When an item changes, for example an order moving to printing or delivery, the right WhatsApp message goes to the right teacher, in Malay, with the details filled in. Support gets a copy of each one, so they can see exactly what the school was sent.
Order received
The school’s order is confirmed back to them, with the details they submitted.
Cards and badges, step by step
Printing, verification, delivery, with the courier and tracking number, straight from the factory boards.
Support tickets
A teacher reports a problem and hears it was received, then hears again when it’s fixed.
Monthly reports
Each school’s monthly PDF report goes out on WhatsApp, and the board marks it sent or failed.
Welcome and contacts
New teachers get a welcome message and are added to the support inbox with their name.
One source for every template
Each message’s wording is defined once. Moving off n8n uncovered a template that had been swapping the courier and tracking number for every badge delivery. It is now fixed for good.
automator · studentqr-issue-received · flow
automator · studentqr-monthly-report · flow
Built with
The pieces underneath
- Automator (ours)
- WhatsApp Business Cloud API
- Monday.com
- Google Sheets
- Telegram alerts
- TypeScript